Peer Mediation

Conflict Resolution in Schools
Program Guide
Pages: 350
ISBN: 9780878223688
Item Number: 4923


With the focus on restorative discipline in schools, a peer mediation program can lower out-of-school suspensions, build a positive school climate, and promote peace and cooperation.

This program guide shows how to design, implement, and operate a successful peer mediation program with students in grades 6-12, placing particular emphasis on social and cultural diversity. It provides step-by-step instructions for staff orientation and training, student orientation, and the selection and training of mediators.

Contains 30 activities which prepare student mediators to conduct most mediation requests. Also discusses the processes of negotiation and group problem solving. Includes numerous reproducible forms.

NOTE: The Peer Mediation Student Manual is recommended for each student mediator.

Book Reviews

“These manuals are attractive, easy to use, and very comprehensive. They are useful resources for anyone wanting to sponsor a peer mediation training in a school or to understand how to implement a mediation program.”

—Linda Moyer, The Peer Facilitator Quarterly

“A valuable and excellent resource that should not be missed.”

Youth Today

“The authors obviously speak from their own successful experience and are very generous in sharing their expertise and materials with the novice.”

—Barbara Porro, Cooperative Learning


  1. Foundations
    • What Is Peer Mediation?
    • Peer Mediation as Leadership Development
    • Toward a Climate of Peace
    • Rationale for Peer Mediation
  2. Understanding Conflict
    • Perceptions of Conflict
    • Origins of Conflict
    • Responses to Conflict
  3. Principles of Conflict Resolution
    • Conflict Strategies Applied in Schools
    • Four Basic Principles of Conflict Resolution
    • Foundation Skills for Conflict Resolution
  4. Diversity & Conflict Resolution
    • Defining Diversity
    • Responses to Diversity
    • Influence of Diversity on the Mediation Process
  5. Introduction to Peer Mediation
    • Role of the Peer Mediator
    • Preparing for Peer Mediation
    • Steps In the Mediation Process
    • Caucusing
    • Dealing with Potential Problems
  6. Program Organization and Operation
    • Develop Program Team and Commitment to Program
    • Design and Plan Program
    • Select and Train Mediators
    • Educate a Critical Mass of the School Population
    • Develop and Execute Promotional Campaign
    • Operate and Maintain the Program
  7. Basic Training
    • Welcome and Overview
    • Introduction to Peer Mediation
    • Understanding Conflict
    • Origins of Conflict
    • Understanding Peace and Peacemaking
    • Communication Skills
    • Qualities and Role of the Peer Mediator
    • Overview of the Peer Mediation Process
      • Step 1: Agree to Mediate
      • Step 2: Gather Points of View
      • Step 3: Focus on Interests
      • Step 4: Create Win-Win Options
      • Step 5: Evaluate Options
      • Step 6: Create an Agreement
    • Co-Mediation Practice
    • Support for Peer Mediation and Peer Mediators
  8. Advanced Training
    • Social and Cultural Diversity
    • Bias Awareness
    • Cultural Diversity and Cliques
    • Stereotypes
    • Resolving Cross-Cultural Conflicts
    • Confronting Prejudice
    • Caucusing
    • Uncovering Hidden Interests
    • Understanding Anger
    • Advanced Communication Skills
    • Negotiation
    • Group Problem Solving
    • Promoting Peace
    • Focusing on Conflict and Peace


A: Program Forms

  • Conflict Resolution in Schools Needs Assessment
  • Implementation Timeline
  • Peer Mediator Application
  • Peer Mediator Student Nomination
  • Peer Mediator Staff Nomination
  • Parent Permission Letter
  • Peer Mediation Certificate
  • Peer Mediator Contract
  • Peer Mediation Request
  • Peer Mediator Classroom Release
  • Brainstorming Worksheet
  • Peer Mediation Agreement
  • Post-Mediation Session Assessment
  • Peer Mediator Self-Evaluation
  • Peer Mediation Record
  • Pre-Program Student Assessment
  • Post-Program Student Assessment
  • Pre-Program Staff Assessment
  • Post-Program Staff Assessment

B: Evaluation Results for Peer Mediation and Conflict Resolution Programs

C: Case Example: Common Ground Peer Mediation Program

D: Boundary Breakers and Closure Activities

E: Simulations

In-service training, consultation, or workshops by the authors of this program can be provided for your school, facility, or organization. For more information and available dates, please contact:

Conflict Resolution Education, Inc.
P.O. Box 17241
Urbana, Illinois 61803

Phone: 217-344-4710

Shopping Cart